The limit for what can be used while still maintaining a responsive UI will change depending on the speed of the server. Note: The default limit of 40,000 is set to provide a balance between the speed of the UI and the usefulness of data.
Restart the GFI MailEssentials services for the change to take effect. Create a string value and name it logsfdblimit. For 64-bit system: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\GFI\MailEssentials\EmailSecurity\Config If the subject contains more than 253 characters, the email is blocked with the following reason logged on the Dashboard logs: Long Subject (Suspicious). For 32-bit system: HKLM\SOFTWARE\GFI\MailEssentials\EmailSecurity\Config. Browse to the following directory based on the system that you are running:. This can be changed by creating the following registry entry: It is also good practice to take a backup before making any changes. Only proceed if you are comfortable doing so. If the instructions are not followed correctly, they may cause problems with the functioning of the product. Warning: The instructions below include changing the registry file. TestingĪpplying the previous steps should report the correct number of users.The dashboard is currently limited to 40,000 entries by default, this article provides the details on how to increase this limit in the GFI MailEssentials dashboard. If the number is still larger than the one provided by your license and all the accounts are in use, you may need to increase the number of seats for your license. 
If the previous step did not help, count the number of mailboxes by running the following search query in the Active Directory Users and Computers: “(&(objectClass=person)(!(userAccountControl:1.2.840.113556.1.4.803:=2))(mail=*)(samAccountName=*))"
GFI MailEssentials Quarantine Action Services. In the Open box, type services.msc, and click OK. If MailEssentials is configured to use AD mode, the first step to solve this issue is to restart the GFI MailEssentials Services: 
More details are available in the " How does MailEssentials Retrieve and Count Users?" article. MailEssentials counts users differently based on your environment. Checking both Active Directory and the Exchange Control Panel shows a number of Health Mailboxes, and that the number of legitimate users should not exceed the license. When verifying the number of users currently counting towards the license utilization shows that the number has been exceeded.
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